30 DAY RETURN POLICY
Kokos Design commitment is to provide a 100% satisfaction to our customers. If in case you are not satisfied, you have the privilege to return the item within 30 days of your purchase for a full refund or exchange .
BUYER PAYS RETURN SHIPPING CHARGES.
However, we impose a “NO RETURN/CANCELL” policy on “Custom Made Orders” and an engagement ring with a genuine center stone except for a manufacturer’s defect. No restocking fee will be collected.
1. Customer shall contact our office at 1-866.KR.JEWEL or at (213) 622-4414, for return notification and corresponding return code no. The return item shall be subject for review and inspection. Any item that shows any alterations, wear, resized by other jeweler or damaged cannot be accepted for return.
2. All return items must be packed securely and properly to prevent theft. Use double-box and make sure to seal all seams for flaps on the outer box with tamper resistant tape.
3. Include all original packaging and other important documents i.e. Invoice, appraisal and diamond certificate. In case of non-submission of the Appraisal and Diamond Certificate, you will be charged $200.00.
4. Get corresponding shipping insurance for full value of the item being returned.
5. For security reasons, do not write any name that refers to diamonds, jewelry or any name that has something to do with jewelry and request for a return receipt service to confirm that your shipment has reached Kokos Designs.
6. Please make sure that you clearly print your name, address and assigned return code no. on the outside part of the package and mail to:
629 S. HILL ST. STE 703
LOS ANGELES, CA 90014
7. Please note that Kokos Designs will not be responsible for any loss or damage of return shipments.